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Frequently Asked Questions

GENERAL ENQUIRIES

HOW DO I REACH OUT TO ALLETSOAP?

You may reach us via email at alletsoap@gmail.com or contact us through mobile via +6597105748

Contact Us »

HOW DO I STORE ALLETSOAP PRODUCTS?

Our soaps are best kept in a dry area to prevent the build up of moisture. For better storage, get our specially crafted wooden soap dish!

Get your Soap Dish here »

IS THERE AN EXPIRY DATE FOR THE SOAP AND SALTS?

Soaps and salts do not really have any expiry date but there is a date best use before as they both are infused with pure essential oil and the scents will fades.

Please refer to packaging for the best before date.

WHAT IS INSIDE ALLETSOAP?

Our soaps contain naturally sourced oils such as coconut oil and infused with pure essential oils such as lavender, lemongrass, cocoa and more. With our natural ingredients, you can feel safe with alletsoap.

WHAT'S INSIDE ALLETSOAP BATH SALTS

Our bath salts contain naturally sourced bath salts such as dead sea salts and epsom salts which help soften and exfoliate skin. They are also infused with pure essential oils.

WHAT SKIN TYPE IS ALLETSOAP SUITABLE FOR?

alletsoap is suitable for all skin-types including normal and dry skin. For those with very dry skin or other skin conditions, please consult your doctor before using our scrubs.

ORDERS, PAYMENT AND SHIPPING

HOW CAN WE PLACE AN ORDER AND HOW LONG IS THE ORDER PROCESS?

You can place an order through our website. We will need 3 days to process your order. We will notify you once your order is ready for shipment.

Orders will only be processed once full payment is received.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payments via credit card, debit card or PayPal. We also receive payments via PayNow or Paylah via 97105748.

For payments done via PayNow. We will only start processing your order once we receive your payment confirmation at alletsoap@gmail.com

HOW MUCH IS SHIPPING FEE AND WHAT ARE THE AVAILABLE OPTIONS?

We do shipping via SingPost (Regular Mail). Delivery of products through SingPost may take between 5 to 7 days. No tracking available. You also have the option to choose delivery through courier (with tracking) and top up for a faster delivery time. Shipping options will be presented upon checkout.

Free shipping for orders above SGD 50 »

RETURNS, EXCHANGE AND CANCELLATION POLICY

At alletsoap, your satisfaction is our priority.

In the event that you are unsatisfied with our products, please feel free to let us know and we will be happy to assist you.

Please see our returns, exchange and cancellation policy for further guidance.

CANCELLATION POLICY

You may cancel your order within 24 hours of placing an order. To cancel, please send an email to alletsoap@gmail.com or drop us a message via Whatsapp to 97105748

EXCHANGE POLICY

We are unable to accept returns for the bath salts and hand sanitizers, fragrances range.

If you need further assistance, please reach out to alletsoap@gmail.com for support.

RETURNS POLICY

We accept returns request if the following conditions are met: - Return request made within 24 hours of receiving the item - Item is still in original packaging and has not been tampered

Return fees to be borne by customer.

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